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Knowledge base
How To.
Getting your orders
6
How do I confirm orders via SMS?
How does the Orderzupp 2 Android app work?
How do I receive and confirm orders on my InStore POS?
How can I confirm my Fax orders with an automated phone call?
How can I confirm my Email orders with an automated phone call?
View all 6
Zuppler POS
7
How to Update the Version of Your Fusion App
How to Access Zuppler Chef on POS
How to place a table order using your POS
How to resync the secondary screen on POS Pro
How to Add and Manage Your Staff
View all 7
Dejavoo Payment Terminal
2
How to complete an order with a credit card
How to reprint receipts, adjust tips, and print a tip report
Kitchen Printer
2
How to Setup Your Kitchen Printer
How-to Setup Section Printing For Kitchen Printer
Menu and Restaurant Configuration
5
How do I pause my Online Ordering?
How do I change menu item names, descriptions or pricing?
How do I remove the delivery option?
How do I add a modifier to a menu item?
How do I pause an item on my menu?
The Customer-Service web app
0
User Accounts
1
How to do delete remove user account
CS APP
3
How to Refund, Cancel or Add Charge From the CS APP
Managing orders through CS App
Creating filter & downloading data | Customer Service App
Read Statement
1
How to Read and Understand Your Statement
Working with your account
Billing
2
All About Chargebacks
Where is the refund for my canceled order?
Working with your Menu
3
Menu Specials
Items With Different Size Options
How To Setup Your Menu To Create Your Own Pizza With Toppings
Branding and Customization
3
How you can make your online ordering menu visual
Different options for your online cart
How to add an image to a menu item?
Managing Your Online Ordering
3
Managing Your Online Ordering
Managing Your Online Ordering During Your Peak Hours
Ordering Options
Delivery Setup
4
Tipping Your Drivers
Creating Your Delivery Rules
Setting up Contactless Delivery
Setting up Curbside Service
Setting Up Your Catering Concept
1
Setting Up Your Catering Concept
On-premise ordering
0
Hardware Troubleshooting
ZET printers
0
Tablet/OrderZupp
1
Basic troubleshooting for the Orderzupp app (version 1.0)
FAQs:
Chargeback Process
1
Chargebacks And Pre-arbitration Chargebacks
Direct Point of Sale Integrations
9
Direct Point of Sale Integrations
Clover Point of Sale
Lightspeed Point of Sale
PAR Brink Point of Sale
PAR Pixlepoint
View all 9
Indirect Point of Sale Integrations
2
Indirect Point of Sale Integrations
Otter Integration
Marketing Automation
8
What is Marketing Automation?
What is an order workflow?
What are the types of marketing automation that can be set up for an online ordering business?
Which are the channels through which the customers receive these automated marketing campaigns?
What is the difference between automated order notifications and automated marketing campaigns?
View all 8
Communication Customization
9
Is it possible to include a discount in the automated email and SMS templates?
Can I add a customer’s loyalty information in the automated email and SMS templates?
Are the emails and SMS templates customizable?
Am I able to add multiple images in my businesses’ email templates?
Am I able to add images in SMS templates?
View all 9
Customer Segmentation and Accounts
6
How can customers start receiving SMS campaigns?
Can I add more than one call to action buttons in my email templates?
Can I customize the frequency of these automated marketing campaigns?
Which customer segments can we target through these automated campaigns?
Am I able to restrict the system from sending these automated campaigns to a select group of customers?
View all 6
Discounts Overview
7
What types of discounts can I offer through your online ordering system?
Discount Limitations and Set Up
Can I schedule discounts for future use?
Is it possible to set up recurring discounts for certain days of the week or holidays?
Is it possible to configure distinct discounts for my app as opposed to my website?
View all 7
Promo Codes
9
Am I able to create my own promo code for a discount?
Are there any character restrictions when creating a unique promo code?
Are promo codes case-sensitive?
Can I create more than one unique promo code for a discount?
Is it possible to create multiple codes with the same valid dates, so I can send unique codes to customers instead of using the same code for everyone?
View all 9
Redeeming Discounts
8
How does a customer redeem a discount with a promo code?
How does a customer redeem a discount that does not have a promo code?
A customer is not able to redeem a discount, why would that be?
Can a customer redeem a discount for a scheduled future order that is outside the discount valid date?
Can I set up a discount to be only redeemable on certain service types?
View all 8
Item Level Discounts
8
What type of item level discounts can I create?
How many qualifying items can I require for an item level discount?
Do my qualifying items need to be within the same category?
Do I need to set up my item level discount with a qualifying item?
Can I attach an image to my item-level discounts?
View all 8
Zuppler Loyalty
13
In how many ways can a customer earn points?
How will our customers be able to use their reward points during payment?
Can our customer use more than 1 reward points for payment?
Should we create multiple loyalty plans for all our restaurants in different locations or will one loyalty plan be enough?
How will our customer know how many points they have earned?
View all 13
Merchant Processing
2
What processing options are available?
Direct Payment Processors
Billing
7
What information do I need to provide in order to get paid?
How will you get paid?
Can I change my bank account at any time?
What do these statements include?
How often do I get paid?
View all 7
Delivery Solutions
11
What RDS/ Dispatching services do we have?
What kind of options are there to define delivery fees?
What type of area can we define for delivery?
Can we assign a single restaurant to multiple ZDS?
How would the delivery fee be decided if my restaurant is in multiple ZDS markets?
View all 11
Zuppler Online Ordering
35
Can we pause/ 86 an item but still display in the guest UI?
Do you support cut off’s
What happens if an item I ordered is out of stock?
Can I schedule a recurring order or subscription service?
How do I place an order online?
View all 35
General
Zuppler Menu Types
2
Visual Ordering Menu
Immersive Ordering Menu
Bulk Edit
1
Bulk Edit
PRODUCT MANUAL
Getting Started
1
How To Create an Online Ordering Account
Saving My Order
1
Saving My Order
Menu
18
1. Regular menu and Specials menu
2. Adding a Specials Menu
3. Adding a Menu Category
4. Adding a Menu Item
5. Adding back the removed size of an Item
View all 18
Order Times
7
Scheduled Order Time
Preparation Time
Peak Hour Management
Kitchen Close Time
Cut Off Settings
View all 7
Order Settings
2
Require Cross Street
Display Sold Out
Delivery
2
Managing Your Delivery Window & Delivery Time
Default and Minimum Tips
Dietary Preference
1
Dietary Preference
Cart Versions
1
Cart Versions
Options for your Website Online Ordering
1
Options for your Website Online Ordering
Virtual Catering Assistant
1
Virtual Catering Assistant
Upsells
3
Static Upsell
Smart Upsell
Difference between Static and Smart Upsells
Google Updates
3
Adding Google Integration
Process to Remove Google Integration
Google End-to-End (E2E) Food Ordering Transition(Google Redirect): Updated Guidelines for Partners
POS Connection
7
Menu Sync Modes
How to link your Toast POS with Zuppler?
Brink POS Connection & Troubleshooting
Toast Mapping
Setting up the Zuppler-Stream integration
View all 7
Kiosk
0