Sunmi Cloud Printer Wi-Fi Setup Process

1. Download the Sunmi Assistant App

Have the client download the Sunmi Assistant App, available for both Android and iOS:

2. Sign In or Create an Account

Once downloaded, instruct the client to:

  • Tap "Sign In".

  • If they already have an account, enter their email and password.

  • If not, select "Sign Up", which will open a Register screen:

    • Enter an email address.

    • Tap "Get verification code" to receive a 4-digit code via email.

    • Enter the code and tap "Next".

    • Create a password.

    • Set up a store by entering the company name and store name (they can use the same name for both if it’s a single location).

    • Tap "OK" to complete setup.

3. Adding and Managing the Printer Device

After logging in:

  • Tap the “Device” icon in the bottom navigation bar.

  • Tap the “Add” button.

  • Select “Cloud Printer”.

  • Choose one of two options to add the printer:

    • Scan the QR code on the bottom of the printer.

    • Manually enter the SN (serial number) found on the device label.

Once scanned or entered:

  • Tap “Start” on the popup.
    Select the printer that appears on screen.

  • A list of available Wi-Fi networks will display—select the same Wi-Fi network the POS is using.

  • Enter the Wi-Fi password.

  • Once connected, you’ll hear the printer say “Wi-Fi connected.”

4. Adding the Printer to the POS

To connect the printer to the POS:

  1. On the POS, double-tap the "Refresh" button at the bottom to initiate a network self-check.

  2. The printer will print a receipt with its Wi-Fi IP address.

  3. On the POS:

    • Go to Settings > Settings (again from the dashboard).

    • Tap “Printer Settings” then “Printer.”

    • Tap the “+” icon in the top navigation bar.

    • In the "Select Printer" popup, choose “CUSTOM PRINTER.”

    • Enter a name for the printer.

    • Enter the IP address from the printed receipt.

  4. If the printer connects successfully, a confirmation receipt will print from the Wi-Fi printer.



NOTE: If using a Mobile Hotspot for connectivity then make sure the hotspot is broadcasting both the 2.4 ghz &  5 ghz bandwidth. The kitchen printer does not catch the WiFi signal until these bandwidths were turned on. If you are experiencing trouble with connecting a kitchen printer to a Mobile Hotspot, please check that both bandwidths are being broadcasted.