Zuppler.com

Chargeback Process 1

• Chargebacks And Pre-arbitration Chargebacks

Direct Point of Sale Integrations 9

• Direct Point of Sale Integrations
• Clover Point of Sale
• Lightspeed Point of Sale
• PAR Brink Point of Sale
• PAR Pixlepoint

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Indirect Point of Sale Integrations 2

• Indirect Point of Sale Integrations
• Otter Integration

Marketing Automation 8

• What is Marketing Automation?
• What is an order workflow?
• What are the types of marketing automation that can be set up for an online ordering business?
• Which are the channels through which the customers receive these automated marketing campaigns?
• What is the difference between automated order notifications and automated marketing campaigns?

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Communication Customization 9

• Is it possible to include a discount in the automated email and SMS templates?
• Can I add a customer’s loyalty information in the automated email and SMS templates?
• Are the emails and SMS templates customizable?
• Am I able to add multiple images in my businesses’ email templates?
• Am I able to add images in SMS templates?

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Customer Segmentation and Accounts 6

• How can customers start receiving SMS campaigns?
• Can I add more than one call to action buttons in my email templates?
• Can I customize the frequency of these automated marketing campaigns?
• Which customer segments can we target through these automated campaigns?
• Am I able to restrict the system from sending these automated campaigns to a select group of customers?

View all 6

Discounts Overview 7

• What types of discounts can I offer through your online ordering system?
• Discount Limitations and Set Up
• Can I schedule discounts for future use?
• Is it possible to set up recurring discounts for certain days of the week or holidays?
• Is it possible to configure distinct discounts for my app as opposed to my website?

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Promo Codes 9

• Am I able to create my own promo code for a discount?
• Are there any character restrictions when creating a unique promo code?
• Are promo codes case-sensitive?
• Can I create more than one unique promo code for a discount?
• Is it possible to create multiple codes with the same valid dates, so I can send unique codes to customers instead of using the same code for everyone?

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Redeeming Discounts 8

• How does a customer redeem a discount with a promo code?
• How does a customer redeem a discount that does not have a promo code?
• A customer is not able to redeem a discount, why would that be?
• Can a customer redeem a discount for a scheduled future order that is outside the discount valid date?
• Can I set up a discount to be only redeemable on certain service types?

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Item Level Discounts 8

• What type of item level discounts can I create?
• How many qualifying items can I require for an item level discount?
• Do my qualifying items need to be within the same category?
• Do I need to set up my item level discount with a qualifying item?
• Can I attach an image to my item-level discounts?

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Zuppler Loyalty 13

• In how many ways can a customer earn points?
• How will our customers be able to use their reward points during payment?
• Can our customer use more than 1 reward points for payment?
• Should we create multiple loyalty plans for all our restaurants in different locations or will one loyalty plan be enough?
• How will our customer know how many points they have earned?

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Merchant Processing 2

• What processing options are available?
• Direct Payment Processors

Billing 7

• What information do I need to provide in order to get paid?
• How will you get paid?
• Can I change my bank account at any time?
• What do these statements include?
• How often do I get paid?

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Delivery Solutions 11

• What RDS/ Dispatching services do we have?
• What kind of options are there to define delivery fees?
• What type of area can we define for delivery?
• Can we assign a single restaurant to multiple ZDS?
• How would the delivery fee be decided if my restaurant is in multiple ZDS markets?

View all 11

Zuppler Online Ordering 35

• Can we pause/ 86 an item but still display in the guest UI?
• Do you support cut off’s
• What happens if an item I ordered is out of stock?
• Can I schedule a recurring order or subscription service?
• How do I place an order online?

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